March 2020 Primary Election survey data indicates positive feedback and experiences as a result of the implementation of the Vote Center model.
SANTA ANA, CA – July 14, 2020 – In advance of the November 3, 2020 Presidential General Election, the Registrar of Voters has released a report showing data from several quality control surveys conducted following the March 3, 2020 Presidential Primary Election.
During the 2020 election cycle, eight surveys were utilized to gather extensive data on the service provided by the Registrar of Voters. Results from the eight surveys indicate that the changes to the voting model were well received by Vote Center employees, voters, candidates, and others involved in the election and voting process. The data largely confirms that the changes implemented in past elections have effectively streamlined and improved election operations with the transition to the Vote Center model. The report details the methodology used, results of the survey, and items identified for additional follow up.
In detailed reviews of each aspect of the survey, highlighted results indicate:
- 100% of respondents indicated the candidate filing service provided was satisfactory
- 100% of respondents indicated they would consider returning as a Vote Center Facilitator or Supervisor in future elections
- 100% of respondents stated that the delivery to the Vote Center sites was on time
- 67% of Vote Center hosts indicated their interaction being “excellent” or “good”
- 9 out of 10 survey respondents who were Customer Service Representatives indicate that the service they received from the Registrar of Voters to be “excellent” or “good”
- Customer Service Agents earned an overall average rating of 4.9 out of 5
Quote by Registrar of Voters Neal Kelley:
"The data in this survey report shows that the implementation of Vote Centers has been positively received from start to finish, beginning with candidate filing and ending with the public who contacted my office with questions about their ballot.” He continued, “My team and I will look for opportunities to continue providing excellent service and maintaining the public’s trust and confidence in elections in Orange County. ”
The Registrar of Voters will be capturing data on in-person voting experiences in the November 3, 2020 Presidential General Election and a corresponding report will be developed following the election to share findings.
In preparation for the November 3, 2020 Presidential Election, the Registrar of Voters will be releasing a COVID-19 Election Response Report soon to provide an overview of what changes are necessary in order to safely conduct the election while maintaining adequate services for voters in a manner that is aligned with transparency and integrity.