Registrar of Voters Backgrounder

72nd Assembly District Survey Report

The 72nd Assembly District Special Primary Election was held on November 17, 2009, followed by the General Election on January 12, 2010.

Six customer service surveys were distributed during each election, including the Election Day Survey, Training Survey, Equipment Delivery Survey, Polling Place Survey, Phone Bank Survey, and Vote-by-Mail Boards Survey.

The results of these surveys were compiled in a report; the goal of the report is to analyze the quality of service provided to the citizens of Orange County, and to compare the data to the May 19, 2009 Special Election. 

The Election Day Survey is completed by poll workers, and the data collected is reflective of the high level of satisfaction of our poll worker population.

During the general election, 99% of poll workers felt that their team understood and performed their Election Day duties, cooperated well, and processed voters efficiently.

More than 98% of poll workers rated their overall experience with the Registrar of Voters, as well as their overall election experience, as either good or excellent.

The Training Survey was completed by poll workers following their training class for the primary election. 

100% of respondents felt that their trainer answered all in-class questions, was knowledgeable regarding the Election Day process, was courteous, and fostered a professional, positive learning environment.

The Equipment Delivery Survey asks polling place hosts to evaluate the level of service provided to them by the equipment delivery company. 

All polling place hosts who completed the survey stated that the voting equipment delivery was made within the scheduled time frame, and that the delivery driver was courteous.

The Polling Place Survey was completed by polling place hosts following the general election. 

Nearly all hosts felt that the poll workers communicated well, arrived on-time, and left the space clean and in good condition. 

When asked to describe their overall election experience, 98% of polling place hosts described it as excellent or good.

The Phone Bank Survey is used to evaluate the quality of service provided to poll workers who call the Registrar of Voters. Overall, the results showed that the customer service representatives were well trained, experienced, and able to provide a high level of service at all times.

The Vote-by-Mail Boards Survey is completed by post-Election-Day volunteers who assist with various activities. The survey results showed that these individuals are well-trained, highly satisfied with the customer service provided by the office, and eager to volunteer in the future.

The Registrar of Voters continually strives to provide exceptional customer service to every individual we deal with, and the data presented in the survey report reflects that our efforts have been worthwhile.

If you have any questions, please contact our office at