The 72nd Assembly District Special Primary Election was held on November 17, 2009, followed by the General Election on January 12, 2010.
Six customer service surveys were distributed during each election, including the Election Day Survey, Training Survey, Equipment Delivery Survey, Polling Place Survey, Phone Bank Survey, and Vote-by-Mail Boards Survey.
The results of these surveys were compiled in a report; the goal of the report is to analyze the quality of service provided to the citizens of Orange County, and to compare the data to the May 19, 2009 Special Election.
The Election Day Survey is completed by poll workers, and the data collected is reflective of the high level of satisfaction of our poll worker population.
During the general election, 99% of poll workers felt that their team understood and performed their Election Day duties, cooperated well, and processed voters efficiently.
More than 98% of poll workers rated their overall experience with the Registrar of Voters, as well as their overall election experience, as either good or excellent.
The Training Survey was completed by poll workers following their training class for the primary election.
100% of respondents felt that their trainer answered all in-class questions, was knowledgeable regarding the Election Day process, was courteous, and fostered a professional, positive learning environment.